About me

Analytical Automotive Aftersales Engineer and Operations Specialist focused on driving profitability and excellence in both IC and Electric Vehicle (EV) platforms through strategic digitization.

  • • Financial & Process Optimization: Enhanced financial hygiene and workflow efficiency, reducing Work In Progress (WIP) by 40% and cutting pending warranty cases by 65% through a severity-based approach, while ensuring smooth processing of monthly invoices worth approximately 10–12 million.
  • • Digital Transformation: I champion efficiency through tools and methodologies that reduce waste and drive compliance, such as implementing the 5S system to reduce SST tool room search time by 45%. I also developed a transition management system utilizing ESP32 and TFT Touch Screen, showcasing my ability to lead practical digitization projects.
  • • Technical Leadership: Leveraged deep expertise in Service Operations, ICE & EV Vehicle Diagnostics to ensure scalable, technically robust digital strategies

I am eager to apply this blend of strategic management and hands-on digital proficiency to a pioneering organization.

What i'm doing

  • Technical Product Support

    Providing guidance on vehicle diagnostics, troubleshooting, and aftersales Warranty.

  • Digitilization

    Implementing technology-driven tools and systems to streamline operations and enhance efficiency.

  • Process Optimization & Trainings

    Improving workflows and conducting targeted training to boost team productivity and compliance.

  • Dealer Network Support

    Assisting dealers with operational guidance, performance improvement, and customer satisfaction initiatives.

Testimonials

  • Danish Dalia

    Danish Dalia

    Though I spent little time with Abdullah, I have found him super energetic and learning enthusiast. He is amongst few people who have technical knowledge about EVs in Pakistan.

  • Usman Aslam

    Usman Aslam

    Mr. Abdullah demonstrates exceptional handwork, sharp analytical skills, and a remarkable ability to grasp complex processes with ease. His humility, despite his outstanding capabilities, makes him a pleasure to work with and a trusted team player. With his dedication and problem-solving acumen, he is an invaluable asset to any organisation. To Abdullah i would say : Plz remain modest and continue with your learning curve.

  • Haris Azam

    Haris Azam

    I worked with Mr. Muhammad Abdullah when there was dare workload and pending items for Warranty Claims settlement. Mr. Abdullah Bin Imran took the challenge with an open heart, dedication and used quality time to understand the overall processes. His commitment towards the reliable results achievement has always been very prominent and therefore, i really wish him the Good Luck for the future ahead. Bravo and keep up the good work.

  • Tauseef A. Mushtaq, FCA, CIA, CFE

    Tauseef A. Mushtaq, FCA, CIA, CFE

    Abdullah is a competent, hardworking and focussed professional, who is building his experience and skills in the right direction. He is thorough, detail oriented and trusted team member. What inspires most is his ability to work in a cross functional environment keeping goals prioritised and contributing the teamwork towards that goal. Best wishes for his successes ahead.

  • Maaz Hasan

    Maaz Hasan

    Abdullah has a great talent. he grasp all things quickly and efficiently. I highly recommend abdullah for Automotive sector.

  • Unais Ali

    Unais Ali

    Abdullah is a wonderful personality. He teaches robotics and is an expert in building industrial-level robotics projects. I had a good time with him and strongly recommend him for any firm.

  • Wardah Arshad

    Wardah Arshad

    He was very professional and punctual in his work. I also mentored him for his future and trained him. Respect is the key which I always appreciate and i he always respect me in every possible way. Good Luck for your future Abdullah

  • Sidra Shaikh

    Sidra Shaikh

    Muhammad Abdullah is responsible, committed, and sincere; he approaches challenging tasks with accuracy and creativity. It was impressive how well he could understand complex ideas and interact with the team. I highly endorse Muhammad Abdullah for his future aspirations because he is a standout talent.

  • Daniya Ahmed

    Daniya Ahmed

    I highly recommend Muhammad Abdullah for their exceptional skills as an Assistant Manager and talented engineer. He is a fast learner and punctual of work ethics. During our interaction at IELTS training classes I found him proactive and enthusiast about his work and passion. He consistently demonstrate strong problem-solving abilities, and a deep understanding of technical principles. Abdullah is not only dedicated and hardworking but also brings creativity and innovation to every project. It’s a pleasure to work alongside someone so committed to excellence!

Product Experiences

Resume

Experience

  1. Dupty Manager Aftersales

    InverexEV · Full-time

    May 2025 — Present
    • • Led EV road testing and validation programs, providing detailed analysis on performance, efficiency, and system reliability to support successful market deployment.
    • • Oversaw QC/QA operations for imported CBU electric vehicles, ensuring compliance with OEM standards from port inspection to dealer delivery.
    • • Developed and implemented Standard Operating Procedures (SOPs), warranty policies, and Dealer Management System (DMS) processes to enhance aftersales efficiency.
    • • Provided expert technical support, resolved field issues, and collaborated with Chinese engineering teams to improve product quality and reliability.
    • • Designed, organized, and conducted technical training programs for dealer technicians, service advisors, and sales team to build EV awareness and diagnostic/repair competence.
    • • Drove continuous improvement initiatives in product performance, service quality, and customer satisfaction through data-driven analysis and feedback integration.
  2. Assistant Manager (Technical/Warrant Support)

    Master Changan Motors Ltd. · Full-time

    Jan 2024 — May 2025
    • • Streamlined warranty and DMS operations, reducing Work in Progress (WIP) by 40% and accelerating invoicing cycles through structured dealer support and policy implementation.
    • • Managed financial reconciliation and credit processes, including coordination with OEMs and Changan International Corporation (CIC), maintaining 100% accuracy in payment tracking and scrap handling.
    • • Conducted road tests and diagnostics across IC and EV platforms, ensuring vehicle performance, efficiency, and reliability for market deployment.
    • • Resolved customer complaints, performed root cause analysis (RCA) on quality issues, and implemented corrective actions in coordination with cross-functional teams.
  3. Jr. Embedded Firmware Developer

    UTF-Labs · Full-time

    Oct 2023 — Jan 2024

    • Developed a transition management system with ESP32 and TFT Touch Screen, integrating hardware and software, and conducted quality assurance by identifying and reporting bugs for system improvement.

  4. Technical & Warranty Advisor

    Changan Gul Motors · Full-time

    Oct 2022 — Oct 2023
    • • Managed 50+ warranty claims per month, ensuring 100% compliance with
    • manufacturer policies and improving customer satisfaction to 90%.
    • • Revamped warranty case handling process, reducing pending cases by 65% and streamlining repairs.
    • • Optimized SST tool room using 5S methodology, reducing search time by 45%.
    • • Handled daily customer complaints, diagnosing and troubleshooting vehicle issues efficiently.
  5. Instructor

    UTech Digital Education · Contract

    Jun 2022 - Dec 2022

    • Developed and delivered a comprehensive curriculum for the 3D Design course with co-instructor, resulting in a 40% increase in student engagement and a 25% improvement in final project completion rates.

Internship

  1. Research Intern

    Smart City Lab - NCAI, NED UET · Internship

    Feb 2022 - Apr 2022
    • • Tested ARMEZ gaming extensively, reducing bugs by 75% for better player satisfaction.
    • • Collaborated on intuitive UI, boosting user engagement by 20%.
  2. Project Intern

    UTF-Labs · Internship

    Nov 2021 - Jan 2022

    • Participate in developing “My Medical Station” a Raspberry Pi based smart pill-reminder system with LED alerts and monitoring to ensure timely medicine intake.

  3. Project Intern

    Atlas Honda LTD · Internship

    Sep 2021 - Oct 2021

    • Observed all production processes and contributed to tasks including leakage detection and noise reduction in welding shop.

Education

  1. Masters in Industrial Management

    NED University of Engineering and Technology

    2025 — 2027
  2. B.E in Mechnical(Automotive)

    NED University of Engineering and Technology

    2018 — 2022

My skills

  • Vehicle Diagnostics & Troubleshooting
    95%
  • KPI Reporting & Financial Reconciliation
    70%
  • Dealer Training & Performance Improvement
    70%
  • Digitilization
    80%
  • ERP/DMS
    85%
  • Process Optimization & SOP Development
    80%
  • Technical Support & RCA Problem Solving
    85%
  • Warranty Administration & Compliance
    95%
  • Data analysis
    60%

Portfolio

Blog

Contact

Contact Form